Refund Policy

30-day refund window for unused credits

We offer a full refund within 30 days of purchase for any assessment credit that has not yet been used.

An assessment credit is considered "used" the moment you submit a manuscript and receive an assessment in return. Because each assessment is delivered immediately and consumes one credit, used credits are not eligible for refund — the digital service has been fully delivered.

Examples

• Eligible: You bought a credit but haven't submitted an assessment yet.
• Eligible: You bought multiple credits — the unused ones can still be refunded.
• Not eligible: You used a credit, received the assessment, and now want a refund.
• Not eligible: You disagree with the assessment's verdict — assessments are subjective and final.

How to request a refund

To request a refund, contact us at sarahulicny@gmail.com with your account email and the date of purchase. We will process eligible refunds through Stripe back to your original payment method.

Refunds are typically processed within 5–10 business days.

Technical issues

If an assessment failed to deliver due to a technical error on our end, your credit is automatically restored — no refund needed. If you believe a credit was incorrectly consumed, contact sarahulicny@gmail.com and we will investigate.

Chargebacks

We track each purchase and credit consumption. If you initiate a chargeback for a credit that was already used to deliver an assessment, we will defend the dispute with our records.